You deal with the water. We will deal with the insurer.
Around 99% of the jobs we do are covered by insurance. If you want us to, we take the whole claim off your hands: the report, the readings, the photos, the invoices, the follow-up calls, and the awkward conversation when two different insurers each think the other one owns it.
Everything after that is ours. If you would rather run the claim yourself, that is completely fine too, we will just hand you the documentation you need.
One flood, often two separate claims
This is where most people get stuck, and it is the single biggest reason claims stall. Water damage usually crosses two different policies, and each insurer will only assess the part that belongs to them. If the job is submitted as one claim, it gets bounced. We split the scope and the invoices properly from day one.
Home & contents policy
Covers the things inside your home that got wet.
Building or strata policy
Covers the structure itself. In a unit or townhouse this is usually the owners corporation.
Which one applies to you
If you own a freestanding house on one title with a combined policy, it is usually a single claim and a single invoice. If you are in a unit, townhouse, apartment or anything with an owners corporation, expect two.
“People call me worried they will say the wrong thing to their insurer and lose the claim. That is my job, not yours. I lodge the paperwork, I chase the assessor, and I tell you honestly where it is up to every week.”
Jackie manages every DND claim personally, so you are dealing with the same person from lodgement to settlement. No call centre, no case number, no starting the story again.
How we run your claim
Nothing here is a black box. At every step you get a copy of whatever we send your insurer.
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Honest answers to the awkward questions
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Not sure what you are covered for?
Send us your policy schedule and we will read it for you, for free, before you lodge anything. If you are not covered, we will say so rather than let you find out later.